GBI Ventures Ltd trading as Hercules Merchandise
Last updated: 01/04/2026
These Terms and Conditions apply to all quotes, orders, sales and supplies of goods by GBI Ventures Ltd, trading as Hercules Merchandise.
GBI Ventures Ltd is a private limited company registered in England and Wales under company number 15416150, with its registered office at Unit 33, Waterside Schooner Court, 44-48 Wharf Road, London, England, N1 7UX.
Our website is hercules-merchandise.co.uk.
Please read these Terms carefully before placing an order. By requesting a quote, approving a design, placing an order, making payment, or otherwise instructing us to begin work, you agree to these Terms.
These Terms apply to orders placed through our website, by email, by phone, in person, or through any other communication channel.
If you provide your own terms, purchase conditions or other contractual documents, they will not apply unless we expressly agree to them in writing.
Nothing in these Terms affects your statutory rights where you are acting as a consumer.
In these Terms:
These Terms apply to all quotes, orders, sales and supplies of goods by us through our website, by email, by phone, in person, or by any other communication channel.
These Terms are intended for orders placed through our UK website. If goods are supplied outside Great Britain, additional customs, tax, product compliance, delivery or consumer protection rules may apply.
If you provide your own terms or purchase conditions, those terms will not apply unless we expressly agree to them in writing.
If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply.
We specialise in custom-made sports merchandise and fan products. Most of our products are made specifically for each customer and are not standard stock items.
Because our products are usually custom-made, it is important that you carefully check all product details, quantities, colours, sizes, artwork, spelling, logos, delivery details and design proofs before approving an order.
Colours, sizes, fabrics, finishes and product details shown on our website, in catalogues, in digital previews or in design proofs may vary slightly from the final manufactured goods. Digital screens, print processes, yarns, fabrics and production methods can all affect the final appearance of a product.
We take reasonable care to ensure that information on our website is accurate and up to date. However, product images, descriptions, specifications, delivery estimates and prices are for general guidance only unless confirmed in a quote or order confirmation.
Images on the website may show examples of previous work, mockups, sample products, or digital previews. They do not guarantee that every product will be identical in colour, finish, size or texture.
We may update, change, remove or discontinue products at any time.
Unless stated otherwise, prices displayed on our website are shown in GBP and excluding VAT.
Where VAT applies, VAT will be calculated and shown clearly before you place an order, approve a quote, make payment, or otherwise become bound by an order.
If you are buying as a consumer, the total price payable, including VAT and any applicable delivery or other charges, will be shown to you before you are required to confirm the order.
For business customers, prices may be shown excluding VAT, with VAT added at the applicable rate where required.
Delivery costs, setup costs, artwork costs, administrative costs or other additional charges are not included unless expressly stated. Any such charges will be shown in the quote or order confirmation where they apply.
A quote is valid for 30 calendar days from the date of issue unless stated otherwise. After this period, we may amend or withdraw the quote.
A quote is not a binding contract unless and until we have accepted your order. We may accept your order by sending an order confirmation, accepting payment, beginning work, or otherwise confirming in writing that the order has been accepted.
We may correct obvious pricing errors at any time before accepting an order. If a pricing error is discovered after you have requested a quote but before we have accepted the order, we will contact you with the corrected price and you may choose whether or not to proceed.
Once we have accepted an order, we will not change the price unless:
For custom-made goods, the final price may depend on the approved product type, quantity, design, colours, materials, sizes, delivery location and any special production requirements.
An order is placed when you confirm that you wish to proceed, approve the relevant quote, approve the design proof where applicable, make payment or deposit where required, or otherwise instruct us in writing to begin work.
We may accept or reject any order at our discretion. We may refuse an order if, for example, the product is unavailable, the artwork is unsuitable, payment has not been received, we suspect fraud or misuse, or we believe the order may infringe third-party rights.
For online orders, the contract is formed when we send an order confirmation or otherwise confirm acceptance of your order.
For custom-made goods, production may begin after you approve the quote, approve the design proof, pay the required deposit or full amount, or otherwise confirm that we should proceed.
Where we provide a design proof, digital preview or artwork file, you are responsible for checking it carefully before approval.
You must check all details, including but not limited to:
Once you approve a design proof, we may begin production. We are not responsible for errors that were visible in the approved proof, unless we have failed to produce the goods substantially in line with the approved proof.
Minor differences between a digital proof and the final manufactured product may occur due to production methods, materials, colour conversion, screen settings or other technical factors.
You are responsible for ensuring that you have the right to use any artwork, logo, badge, name, image, text, trademark, design or other material you provide to us.
By supplying artwork or approving its use, you confirm that:
You grant us a non-exclusive, royalty-free licence to use the artwork for the purposes of preparing quotes, creating proofs, manufacturing goods, fulfilling your order, keeping internal records, dealing with customer service issues, and exercising our rights under these Terms.
You agree to indemnify us against any losses, claims, damages, costs, expenses or legal fees arising from a claim that artwork, logos, badges, names, images, trademarks or other materials supplied or approved by you infringe the rights of a third party.
We may refuse to produce goods containing material that we consider unlawful, offensive, abusive, discriminatory, misleading, defamatory, obscene, politically extremist, or otherwise inappropriate.
Unless we agree otherwise in writing, all design work, mockups, layouts, templates, production files, technical files, manufacturing files, concepts, samples and visual materials created by us remain our property or the property of our suppliers or licensors.
You may use the final goods you purchase from us, but you do not acquire ownership of our underlying design files, manufacturing files, templates, processes or production materials.
We may charge a separate fee if you request editable files, source files, print-ready files or production files, and we are not obliged to provide these unless we agree in writing.
Your original logos, badges, trademarks and customer-supplied artwork remain yours or the relevant rights holder’s property.
If you wish to change an order after it has been placed, you must contact us as soon as possible.
We will try to accommodate reasonable changes, but we are not obliged to accept changes once design work, sourcing, preparation, manufacturing or production has begun.
If we accept a change, this may affect the price, delivery time, design, product specification or other order details. We may require payment of additional costs before proceeding.
Because most of our goods are custom-made, personalised or made to order, cancellations are often not possible once we have started work.
If you cancel an order before production or preparation has begun, we may accept the cancellation and refund any amount paid, less any costs already incurred.
If you cancel after we have started design work, sourcing, preparation, manufacturing or production, you may be required to pay for work already completed, materials purchased, supplier charges, production costs, administrative costs and any other losses we reasonably incur.
For business customers, we may charge a cancellation fee of up to 10% of the cancelled order value excluding VAT, in addition to any costs, losses or supplier charges already incurred.
This clause does not affect your statutory rights if goods are faulty, not as described, or otherwise fail to meet the standards required by law.
If you are a consumer purchasing goods online, you may have a legal right to cancel certain distance contracts.
However, this cancellation right does not normally apply to goods that are made to your specifications, personalised, customised or clearly made for you.
Because our products are generally custom-made, personalised or made to order, you will usually not have the right to cancel your order once we have started work or production, unless the goods are faulty or not as described.
This does not affect your legal rights in relation to faulty goods.
Unless we agree otherwise in writing, all orders must be paid in full in advance before we begin production or dispatch the goods.
For some orders, we may require a deposit or staged payment before starting design work, sourcing materials, manufacturing or production.
We may, at our discretion, agree in writing that all or part of the payment may be made after delivery. Where we agree to post-delivery payment, invoices are payable within 14 days of the invoice date unless stated otherwise on the invoice.
We are not obliged to start work, continue production, release goods, arrange delivery or process future orders until the required payment has been received.
If payment is late, we may suspend design work, production, delivery, customer service, or any other current or future orders until all overdue amounts are paid.
For business customers, late payments may incur interest and recovery costs in accordance with applicable law. We may also charge reasonable administrative costs caused by late payment.
Online payments may be processed through third-party payment providers. We do not store your full card or payment details. Payment provider terms may also apply.
Delivery times are estimates unless we expressly agree a guaranteed delivery date in writing.
We will make reasonable efforts to deliver within the estimated timeframe, but delivery may be affected by production schedules, supplier delays, courier delays, customs, material availability, artwork approval delays, payment delays or events outside our control.
If you request changes to an order, delay approval of artwork, delay payment, or provide incomplete information, delivery times may be extended.
For consumer orders, we will deliver within the timeframe agreed with you or, if no timeframe is agreed, within the period required by applicable law.
For business customers, delays do not entitle you to cancel the order, refuse delivery, claim compensation or withhold payment unless we have expressly agreed a fixed delivery deadline in writing and failed to meet it due to our fault.
We may make partial deliveries where reasonable.
You are responsible for providing accurate delivery details. If goods are returned, delayed, lost or require redelivery because you provided incorrect or incomplete delivery information, you may be responsible for the additional costs.
Ownership of the goods passes to you only when we have received full payment for the goods and any related charges.
For consumer orders, risk in the goods passes to you when the goods are delivered to you or to a person nominated by you.
For business customers, risk passes when the goods are handed to the carrier, collected by you, or made available for collection, unless we agree otherwise in writing.
Until ownership passes, you must not resell, pledge, alter, dispose of or otherwise deal with the goods in a way that is inconsistent with our ownership.
For custom-made goods, small variations may occur in colour, size, weight, dimensions, materials, finishing, packaging or quantity.
For business customers, manufacturing tolerances of up to 10% more or fewer units may apply where this is normal for the product or production method. If this applies, we may invoice the actual quantity supplied on a pro-rata basis, unless we agree otherwise.
For consumer orders, we will not require payment above the agreed order price unless you expressly agree to the additional quantity or charge.
You must inspect the goods as soon as reasonably possible after delivery.
If you believe goods are faulty, damaged, incorrect or not as described, you should contact us promptly with your order details, a description of the issue and clear photographs where relevant.
For business customers, visible defects, shortages or delivery issues must be reported within 48 hours of delivery. Hidden defects must be reported as soon as reasonably possible after discovery.
For consumers, your statutory rights apply. Goods must be as described, of satisfactory quality and fit for purpose. If goods are faulty or do not meet the required legal standards, you may be entitled to a repair, replacement, refund, price reduction or other remedy depending on the circumstances.
You must not continue using goods after discovering a defect if doing so may make the issue worse or prevent us from investigating it.
Returned goods must not be sent back without contacting us first, so that we can provide appropriate instructions.
We are not responsible for defects caused by misuse, incorrect storage, normal wear and tear, unauthorised alterations, failure to follow care instructions, accidental damage, or use of goods for a purpose for which they were not designed.
We will take reasonable steps to ensure that products we supply comply with applicable UK product safety and labelling requirements.
Where required, products may include labels, care instructions, safety information, fibre composition details or other legally required information. You must not remove, alter or obscure any safety, care or labelling information before supplying goods to end users.
You are responsible for ensuring that any specific use you intend for the goods is made known to us before ordering.
Unless we expressly agree otherwise in writing, our products are not designed as toys, protective equipment, safety equipment or specialist regulated products.
You are responsible for following any care instructions supplied with the goods or published on our website.
We are not responsible for damage caused by incorrect washing, drying, ironing, storage, handling, use, display or cleaning.
Custom merchandise may require specific care depending on the materials, printing method, embroidery, weaving, patches, trims or finish used.
We may photograph, film, display and otherwise record products that we design, produce, manufacture or supply.
By placing an order with us, you grant us a non-exclusive, worldwide, royalty-free and ongoing licence to use the following for our own marketing, promotional, portfolio, editorial and business purposes:
We may use these materials on our website, blog, social media channels, online portfolio, catalogues, brochures, advertisements, email newsletters, presentations, trade materials and other marketing communications.
We will not publish confidential pricing information, private contact details, personal addresses, unpublished personal information, sensitive information, or commercially confidential information without permission.
Where marketing use includes personal data, identifiable individuals, children, private individuals or other information protected by data protection law, we will handle that information in accordance with our Privacy Policy and applicable data protection laws.
If you are placing an order on behalf of a club, team, organisation, business or brand, you confirm that you have authority to grant the permissions in this clause.
If you do not want us to use your order, name, branding or product images for marketing, you must tell us in writing before approving the order. Any restrictions must be agreed by us in writing before production begins.
This clause does not affect ownership of your original logos, badges, trademarks or customer-supplied artwork.
If either party receives confidential information from the other, it must not disclose that information except where necessary to fulfil the order, comply with the law, enforce these Terms, work with suppliers or professional advisers, or as otherwise agreed in writing.
This does not prevent us from using product photographs, customer names, branding or general order information for marketing in accordance with clause 20.
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of your statutory rights as a consumer.
For consumers, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, but we are not responsible for business losses.
For business customers, our total liability arising out of or in connection with an order is limited to the amount paid or payable for the goods giving rise to the claim.
For business customers, we are not liable for indirect loss, consequential loss, loss of profit, loss of sales, loss of business, loss of opportunity, reputational damage, loss of goodwill, loss of anticipated savings, or interruption to business.
We are not responsible for delays, defects or losses caused by incorrect information, late approval, poor-quality artwork, third-party rights issues, courier delays, supplier delays, customs delays, misuse of goods, or events outside our reasonable control.
Promotional offers, discounts and voucher codes are subject to the conditions stated at the time of issue.
Unless stated otherwise, promotions are non-transferable, cannot be exchanged for cash, cannot be combined with other offers, and may be withdrawn or changed at any time before an order is accepted.
We are not responsible for any failure or delay caused by events outside our reasonable control.
This may include supplier delays, material shortages, transport disruption, courier delays, customs delays, strikes, labour disputes, pandemics, epidemics, fire, flood, severe weather, war, terrorism, civil unrest, government action, power failure, IT failure, or other events beyond our reasonable control.
If such an event affects an order, we will contact you as soon as reasonably possible and take reasonable steps to reduce the impact.
We process personal data in accordance with our Privacy Policy and applicable UK data protection laws.
We may use your personal data to respond to enquiries, prepare quotes, process orders, create designs, arrange production, arrange delivery, issue invoices, take payment, provide customer service, keep records, prevent fraud, comply with legal obligations, and market our products and services where permitted by law.
Where we rely on legitimate interests for marketing, case studies, portfolio use or similar purposes, we will consider your rights and expectations and provide a way to object where required by law.
You should read our Privacy Policy for more information about how we collect, use, store and protect personal data.
You agree that we may communicate with you by email or other electronic means.
You agree that we may send invoices, quotes, order confirmations, design proofs and other documents electronically.
You are responsible for ensuring that the contact details you provide are accurate and kept up to date.
We may refuse orders where we reasonably believe goods are being ordered for unauthorised resale, counterfeit purposes, misleading use, infringement of third-party rights, or other improper purposes.
You must not use our name, website, product images, designs or materials in a way that suggests a partnership, endorsement, agency or reseller relationship unless we have agreed this in writing.
These Terms are governed by the laws of England and Wales.
If you are a consumer, you may bring legal proceedings in the courts of England and Wales, or in the courts of the part of the United Kingdom where you live if applicable.
If you are a business customer, the courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, any quote, any order or any goods supplied by us.
We may update these Terms from time to time.
The Terms that apply to your order are the Terms in force at the time your order is accepted, unless a change is required by law or we both agree otherwise.
If you have any questions about these Terms, an order, a quote or a product, please contact us at:
GBI Ventures Ltd trading as Hercules Merchandise
Registered in England and Wales
Company number: 15416150
Registered office: Unit 33, Waterside Schooner Court, 44-48 Wharf Road, London, England, N1 7UX
Email: info@hercules-merchandise.co.uk
Website: hercules-merchandise.co.uk
